Refund policy

Return & Refund Policy

Order Cancellation

You may cancel your order free of charge before your product enters the shipping or production process. Once cancellation is requested prior to shipment/production, you will receive a full refund. Orders that have already been shipped cannot be canceled.

Returns Process

1. Pre-Return Authorization Required
   All returns must begin by submitting a request through our After-Sales Service Form. Our team will review your request within 1 business day and email you:

   • Approved return instructions

   • Your designated return address (varies by market)

   • RMA (Return Merchandise Authorization) number

2. Eligibility Requirements
   To qualify for a return:

   • 30-Day Return Policy for Quality-Related Issues — If your product has quality-related issues, you may request a return within 30 days of delivery. The product must be in original condition with intact packaging that does not affect resale. For cycling-related products, the total riding distance must be less than 10 miles.

   • 15-Day Return Policy for Unopened Items — If you have changed your mind and the product remains completely unopened, unused, and in its original sealed packaging, you may request a return within 15 days of delivery. Proof of purchase is required.

   • For cycling-related products returned for other reasons (not quality-related): The total riding distance must be less than 100 kilometers within one month of receipt, and the product must remain in unused, original condition.

   • Original packaging and tags must be intact (to ensure the product is suitable for resale without impact).

   • Proof of purchase required.

3. Special Conditions

   • Custom/personalized items are final sale.

   • No restocking fees apply.

Accessory Replacement & Return Policy

For the following accessory items purchased from GSPACE, we offer a 90-day warranty against manufacturing defects:

• Accelerator
• Display / Meter
• Battery
• Charger

If any of these accessories are found to have manufacturing defects within 90 days from the date of delivery, we will replace or refund the item at no charge — including return shipping — regardless of whether the product has been used, as long as the issue is not caused by obvious physical abuse, improper installation, or unauthorized modification.

To initiate a claim under this accessory policy, please submit a request via our After-Sales Service Form with clear description and photo/video evidence of the issue. This policy applies only to the four accessory types listed above and does not cover consumables or non-GSPACE branded parts.

Shipping Responsibilities

Address For Return

1.KYT1 (Warehouse 25), 16255 Slover Ave, Fontana, CA 92337, USA

2.Via Fornace Vecchia 66, Carcare, Savona 17043, Italy

3.Betterxpress Ltd, Unit 7 Brunel Way, Thetford, Norfolk IP24 1HP, United Kingdom

4.Unit 3–5, 121 Granton Dr, Richmond Hill, ON L4B 3N4, Canada

 

Refund Processing

• Upon receipt at our warehouse, we will inspect the item and notify you via email within 5 business days.

• Approved refunds will be issued to your original payment method within 10 business days.

• Refund timing depends on your financial institution (typically 3-5 additional business days).

Missing Refunds?

1. Check with your bank (transactions may take 5-10 business days to post).

2. Verify spam/junk folders for our emails.

3. Contact us at service@gspace-tech.com with your RMA number.

Important: Returns sent without prior authorization or to incorrect addresses may experience significant processing delays.