Frequently Asked Questions
About Shipping ▶
Q: Where do you ship from? ▶
A: We have warehouses located in the United Kingdom, Italy, Canada, and the United States. Orders shipped to supported regions will be dispatched directly from the local overseas warehouse. For other regions, shipments will be sent from our warehouse in China.
Q: Do you offer international shipping? ▶
A: Yes, we support international shipping to most countries worldwide. For detailed shipping availability, please refer to the order placement page on our website.
Q: What happens if I’m not available to sign for the package? ▶
A: If there is no eligible recipient at the delivery address, the parcel may be returned to the courier’s depot or back to our warehouse. Buyers are responsible for contacting the courier to arrange redelivery or pickup, and may be required to cover any additional shipping fees for rescheduling.
About Payment ▶
Q: What payment methods do you accept? ▶
A: We accept a variety of payment methods to accommodate our customers:
• Credit Cards: Visa, Mastercard, American Express, Discover, and JCB.
• Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
• PayPal: For secure and convenient transactions.
• Klarna: Offering flexible payment options, including installment plans.
Q: What should I do if I encounter issues during payment? ▶
A: If you experience any problems during the payment process, please contact our customer support team at info@gspace-tech.com. We are here to assist you and ensure a smooth shopping experience.
About Our Scooters ▶
Q: What models of electric scooters does GSPACE offer? ▶
A: • Mars 11 Series: High-performance, off-road scooters with powerful dual motors.
• Venus 10 Series: Versatile scooters suitable for both urban commuting and recreational use.
Q: What is the warranty policy for GSPACE scooters? ▶
A: GSPACE offers a limited warranty on their electric scooters, covering manufacturing defects and providing peace of mind to customers.
Maintenance & Repairs ▶
Q: Do you offer warranty for your scooters? ▶
A: Yes, all GSPACE scooters come with a limited warranty that covers manufacturing defects. Warranty coverage varies by component (e.g., battery, motor, controller). For details, please visit our Warranty Policy.
Q: Can I take my scooter to a local technician for repair? ▶
A: Yes. You can have your scooter serviced by a local technician. We’re happy to provide technical documents and remote support to assist them.
About Orders ▶
Q: How can I place an order? ▶
A: Orders can be placed directly through our official website www.gspacescooter.com. For bulk or wholesale orders, please contact us at info@gspace-tech.com for custom pricing and support.
Q: Do you support orders from outside the US/EU/UK/CA? ▶
A: Yes, we ship internationally to most countries. For destinations not covered by our local warehouses, your order will be shipped from China.