⚡ Warranty Policy

This warranty specifically covers manufacturing defects in construction & mechanical components under normal use for 36 months, and electric parts under normal use for 12 months.

• Automatic registration: Warranty is automatically registered to the initial purchaser and is non‑transferable.
• Effective date: Starts from the time of delivery.
• Parts replacement: We provide defective parts free of charge within the warranty period, but we are not responsible for additional labor fees, working hours fees, or other related costs incurred during maintenance.

Damages or malfunctions resulting from the following are not covered (including but not limited to):

• Overloading — exceeding rated capacity
• Accident / Misoperation / Unauthorized modification
• Crash damage — collisions, falls, impacts
• Unauthorized electrical modifications — battery, motor, control unit, etc.
• Incompatible power sources — using unsuitable chargers
• Improper maintenance — neglecting checks or using incorrect tools
• Ignoring guidelines — disregarding manual instructions
• Water damage — submersion, deep puddles, heavy rain
• Extreme conditions — outside operating temperatures or corrosive materials
• Wear and tear — scratches, fading, cosmetic issues
• Commercial / Competition use — intense commercial or competitive events
• Unauthorized repairs — DIY repairs without professional expertise
• Unintended use — using the product in ways not intended by the manufacturer

Initiate claims with proof of purchase and evidence of the issue. We will assess and guide you through the necessary steps for repair or replacement.

📦 Shipping damage must be reported within 7 days of receipt

After the standard warranty period expires, we remain dedicated to your scooter's upkeep by offering free diagnostic services. Additionally, for parts other than the battery, we provide a 20% discount, reinforcing our Lifetime Service Commitment.