FAQ Page
0. Important Notes
Customer Warnings

  • - Do not exceed the maximum load capacity of 120kg. Overloading may cause structural failure or loss of control.
  • - Modifications prohibited. Unauthorized alterations to the electrical system or structure void the warranty.
  • - Age restriction: Not suitable for users under 16 without adult supervision.

Accessories

  • - We offer a range of genuine original accessories and optional equipment designed specifically for our electric scooters.
  • - Avoid any illegal modifications, as these may compromise the safety and performance of your scooter.
  • - Our company is not responsible for any damage or accidents resulting from unauthorized alterations.

Maintenance Recommendations

  • - Regularly check the battery, brakes, and tires for optimal performance.
  • - Clean your scooter periodically to prevent dust and debris buildup.
  • - Store your scooter in a dry, cool place to extend its lifespan.

Safety Precautions

  • - Always wear appropriate safety gear, including a helmet and pads.
  • - Follow local traffic regulations and never ride on restricted roads.
  • - Do not exceed the recommended load capacity.
  • - Charge your scooter only with the original charger provided.
  • - Your safety is our priority. Ride responsibly!

FAQ Page
1. Introduction
Assembly Guidance
Erect the stems of the scooter
Step 1: Erect the stems of the scooter and lock the clamp.
Put the folding structure in the direction of the arrow
Step 2: Put the folding structure in the direction of the arrow, tighten the clamp to the corresponding position, and lock the clamp.
Attach the handlebars
Step 3: Attach the handlebars to the appropriate position on the electric scooter and lock the screws with the included tool.
Screw the decorative cover
Step 4: Screw the decorative cover into the top of the electric scooter stem and tighten it with the included tool.
The purple NFC line is docked with the male and female port interfaces, and the arrow icon should be aligned with the arrow icon
Step 5: The purple NFC line is docked with the male and female port interfaces, and the arrow icon should be aligned with the arrow icon (this function is only available for models with GTR and above configurations).
Assembly Video
First Power Check / Shock Absorption Use / Charging Instructions
First Power Check
After assembling the electric scooter, please turn on the power switch and observe whether all functions of the scooter are normal after starting up.
Shock Absorption Use
Please adjust the amount of shock absorption resistance according to different terrain. Limited to adjustable hydraulic shock absorber use only.
Charging Instructions
This electric scooter supports two chargers at the same time (the second charger needs to be purchased separately).
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2. Appearance Introduction
Functional Diagram
Functional Diagram
Original Design Structure
Original Design Structure
FAQ Page
3. Interior Introduction
Battery Case Layout
Battery Case Layout
FAQ Page
4. Vehicle Identification
Vehicle Identification
FAQ Page
5. Driving Operation
NFC Start Guide
NFC Start Sensor And Cards
NFC Start Sensor And Cards
Video Guide
Mobile NFC Enrollment
Head Bar Buttons Guide
Button Area 1
Button Area 1
Button Area 2
Button Area 2
Display Guide
Functional Specifications
Functional Specifications 1
Functional Specifications 2
Function Settings
Function Settings
Functional Demo Video
FAQ Page
6. Light Control
1.

First, download the duoCo StripX app, and make sure to download the version with "X".


2.

After downloading the app, start your scooter, turn on your phone's Bluetooth, and turn on the screen shown in the image. Find your device and click on the "link" icon next to it to connect.


3.

When the chain is in a linked shape, it indicates a successful connection. Click on the solid color light on the page shown below for check.


Download QR Code for duoCo StripX
FAQ Page
7. Parameters
Parameter
Mars 11 GTR
Mars 11 GTR
Mars 11 GT
Mars 11 GT
Mars 11 ECO
Mars 11 ECO
Top Speed 110kph = 69mph 105kph = 65mph 80kph = 50mph
Acceleration Time (0 - 50kph/31mph) 3.14s 3.80s 5.25s
Range 173km = 108mi
(Range is tested by 75Kgs Load 25Kms/H Constant Speed Riding In Flat Street)
110km = 69mi
(Range is tested by 75Kgs Load 25Kms/H Constant Speed Riding In Flat Street)
100+km = 62+mi
(Range is tested by 75Kgs Load 25Kms/H Constant Speed Riding In Flat Street)
Battery Capacity 72V45Ah 72V33.8Ah 72V26Ah
Battery Type Samsung 21700 Battery Cells DMEGC 18650 26E Battery Cells DMEGC 18650 26E Battery Cells
Suspension System Double wishbone suspension & Multi - link suspension Double wishbone suspension & Multi - link suspension Double wishbone suspension & Multi - link suspension
Motor 2000W*2 2000W*2 2000W*1
Charge Time (6A) (6A)Approx 8.5 hrs (6A)Approx 6.5 hrs (6A)Approx 5 hrs
Charge Time (6A + 2A) (6A+2A)Approx 6.5 hrs (6A+2A)Approx 5.5 hrs -
Shock Absorber Adjustable Front&Rear Hydraulic Dampering Adjustable Front&Rear Hydraulic Dampering Front&Rear Hydraulic Dampering
Controller FOC(72V65A*2) FOC(72V55A*2) FOC(72V65A*1)
Net Weight 62.0kg/136.7lbs 60.0kg/132.3lbs 52.3kg/115.30lbs
Max Load 440lbs = 200kg 440lbs = 200kg 440lbs = 200kg
Tires 11-inch all-terrain self-sealing tubeless tire 11-inch all-terrain self-sealing tubeless tire 11-inch all-terrain self-sealing tubeless tire
Security Configuration Built in aerosol fire extinguisher & ONE-WAY breathable anti-explosion valve Built in aerosol fire extinguisher & ONE-WAY breathable anti-explosion valve Built in aerosol fire extinguisher & ONE-WAY breathable anti-explosion valve
Light Headlights, Brake Lights, Signal Lights, Ambient Lights Headlights, Brake Lights, Signal Lights, Ambient Lights Headlights, Brake Lights, Signal Lights, Ambient Lights
Materials Aluminum alloy structural components Aluminum alloy structural components Aluminum alloy structural components
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8.After-Sales Channel
FAQ Page
9. Warranty Policy

Coverage Overview: This warranty specifically covers manufacturing defects in construction and mechanical components under normal use conditions for 36 months and electric parts under normal use conditions for 12 months.

Warranty Specifics:

  • The warranty is automatically registered to the initial purchaser and is non-transferable.
  • The warranty starts from the time of delivery.

Component-Specific Warranty Periods:
Parts Warranty Period
Motor 1 Year
Controller 1 Year
Instrument 1 Year
Accelerator 1 Year
Switch 1 Year
Headlight 1 Year
Display 1 Year
Battery Pack Replacement in 1 year, spare parts for repair in 2 years
Hydraulic Oil Brake 1 Year
Front and Rear Shock Absorber 1 Year
Vertical Rod 3 Years
Handle Bar 3 Years
Folding Part 3 Years
Front and Rear Shock Absorber Assembly 3 Years
Back Foot Pad 3 Years
Front and Rear Swing Arm 3 Years
Battery Compartment 3 Years
Plastic Parts, Brake Pad, Tire Wearing parts not covered by warranty

Exclusions From Warranty Coverage: Damages or malfunctions resulting from improper use are not covered, including but not limited to:
  • Overloading: Exceeding the scooter's rated capacity, causing undue strain on components.
  • Crash Damage: Any damages resulting from collisions, accidents, or crashes are not covered. This includes impacts with vehicles, obstacles, or falls that result in physical damage to the scooter.
  • Unauthorized Electrical Modifications: Modifying or replacing electrical components, including but not limited to the scooter's battery, motor, control unit, is strictly prohibited. Such unauthorized electrical modifications can lead to potential failures, safety risks
  • Incompatible Power Sources: Using chargers with unsuitable ratings, risking system damage.
  • Improper Maintenance: Neglecting regular checks or using incorrect tools, affecting scooter safety and function.
  • Ignoring Guidelines: Disregarding instructions on riding, safety, and use limitations provided in the user manual.
  • Water Damage: Damage caused by riding in conditions that expose the scooter to water beyond its design limitations, including submersion, riding through deep puddles, or exposure to heavy rain.
  • Exposure to Extreme Conditions: Damage caused by using or storing the scooter in extreme environmental conditions outside of the specified operating temperatures, or exposure to corrosive materials.
  • Wear and Tear: Normal wear and tear of the scooter, including cosmetic issues such as paint scratches or fading.
  • Commercial/Competition Use: Using the scooter for intense commercial activities or competitive events.
  • Unauthorized Repairs: Attempting DIY repairs without professional expertise, risking further damage.
  • Unintended Use: Employing the scooter or its components in ways not intended by the manufacturer

Claim Process: Initiate claims with proof of purchase and evidence of the issue. We will assess and guide you through the necessary steps for repair or replacement. Shipping damage must be reported within 7 days of receipt.

Post-Warranty And Extended Support: After the standard warranty period expires, we remain dedicated to your scooter's upkeep by offering free diagnostic services. Additionally, for parts other than the battery, we provide 20% discount, reinforcing our Lifetime Service Commitment.

Warranty Policy on Shipping Costs:

General Terms: Under our warranty policy, customers are generally responsible for the shipping costs to and from our authorized service center for any repairs after the purchase. We recommend retaining the original packaging to ensure the safe and secure shipment of your product for any service needs.

To avail of this special coverage, please contact our customer support team immediately upon discovering any such issues. Our team will guide you through the process of obtaining a Return Merchandise Authorization (RMA) number and provide you with all necessary shipping instructions. Products shipped without a valid RMA number may not be accepted under this special coverage policy.

90-Day Special Coverage: Recognizing the importance of reliability and customer satisfaction, we offer a special coverage for the first 90 days following your purchase. During this period, if your electric scooter experiences any issues directly related to the controller, motor, or battery due to manufacturing defects, we will cover all associated shipping costs. This means you will not be required to pay any shipping fees for repairs related to these specific components within the first 90 days.


Legal Disclaimer And Warranty limitations:

This warranty is the sole warranty provided by GSPACE, superseding any other warranties, express or implied. GSPACE liability is limited to repairing or replacing parts as specified in this warranty and does not cover incidental or consequential damages such as property damage, loss of use, or economic losses.

Liability under this warranty is confined to the described repair or replacement of defective parts and excludes any other claims, whether based on contract, tort, or other legal theories. Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so these limitations may not apply to you.

You have specific legal rights under this warranty, which may vary by state or jurisdiction. This warranty is governed by the laws of the state of purchase, with any legal action subject to jurisdiction in that state.

GSPACE reserves the right to modify this warranty without notice. The latest warranty terms are available on our website. (Last modified: 11/22/2024)

This warranty applies within the United States and European Union may vary for products used or purchased outside of this territory.

FAQ Page
10. Maintenance Services
Q:

FAQ Page
11. Complete Vehicle Wiring Diagram
FAQ Page
12. Additional Component Assembly Video
FAQ Page
13. Common Maintenance Videos